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For the record, and to clarify something that virtually nobody has pointed out: this was a United Express flight, not a United Airlines flight, operated by a contractor company called Republic Airways (no relation to the original Republic Airlines, which no longer exists). That doesn’t mitigate what happened, and the flight was operated on United’s behalf, using its livery and branding, which makes United at least equally responsible.But, it’s a factual aspect of the story that has gone unmentioned.(Really this is problem across all of commercial aviation, not just within the airlines.Look at airport security, for example.) The result has been a priceless amount of negative publicity, and almost certainly a lawsuit to come.I don’t know which employees — Republic crewmembers or mainline United customer service employees in the terminal — were the ones who made the call to have the passenger taken off.Apparently, the passenger was removed to accommodate a United or United Express crewmember. To be clear, no carrier would deny boarding to a revenue passenger in order to accommodate an employee riding on his or her leisure time.This might sound like it’s coming from left field, but what I’m sensing here — what lies at the root of this unfortunate episode — was a lack of a better solution. Once in a while, for any number of reasons, those predictions are off, and there are more passengers than seats.When this happens, somebody, one way or the other, has to give up his or her seat.
What this required, though, was exactly the thing that airlines seem to be so afraid of: some on-the-spot resourcefulness.
It is my understanding that Chain of command calls for Crew to handle this minor problem, THEN the Crew Leader/Chief when problem escalated should have properly addressed this.
If no resolution, and BEFORE these idiots violated a Passenger’s RIGHTS (assault) the PIC/ Pilot In Command must be NOTIFIED. FAA FAR 91.3, “Responsibility and authority of the pilot in command”, the FAA declares: The pilot in command of an aircraft is directly responsible for, and is the final authority as to, the operation of that aircraft.
Workers are deterred from thinking creatively exactly when they need to.
Word has it that the airline stopped soliciting volunteers when the reward amount hit eight-hundred dollars.