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I signed up for Quicken Premier 2018 because of the "FREE" Bill Pay feature.
Not only is the service and user interface horrible, but they are blatant thieves.
Have used Quicken for many years, buying upgrades every 2-3 years.
Slowly over the last 1-2 years it has become increasingly buggy, mainly with online connections.
They get away with it because the dollar amounts are low enough that people don't notice or don't bother to go after them.
It seems like this would be a great opportunity for a class action lawsuit.