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On 6/18 I received a directv email invoice and decided to check it out. I was told that they would look into removing this charge and get back to me in 48 hours. The charge was not removed so I deducted it plus $.14 sales tax from my final payment.
The monthly amount had increased from 4 to 5 so I check the reason for the increase. I notice a charge for to restore my service and .00 in other new charges. (However, I did start a new paperless AT&T wireless account in March 2018) Did this cause my directv paperless billing? I have now gotten to 2 additional emails telling me my balance is .14.
Called a forth time and finally received an appointment for June 27.
But do to a bad storm and power failure the tech who came out could not do anything. Please keep in mind each call lasted up to a least 30 minutes.
SBC purchased AT&T in 2005 and took on their brand, logo and marketing for the entire company. In 2008, the AT&T corporate office moved from San Antonio to Dallas. I was receiving monthly paper bills from Directv and paying on time thru April 16. On May 16, I left for a three week vacation in Europe, returning June 6.
There have been many recent acquisitions including Cellular One, Centennial Communications, Wayport Inc. AT&T is currently the largest provider of fixed and mobile telephone services in the US. A few days later, on June 10th my Directv service was shut off while I was watching one of my favorite shows!
that made any sense, and within 20 minutes had my cell phone service up and running for the first time in 3 weeks.
I have a masters degee, a law degree; have working as professional and in corporate America since laws school.
Today I was told that my balance is .14 not .14 and that the restoral charge could not be removed.
Directv customer service is unresponsive and useless.
My story is unique in that not has a local At&t store here in Hialeah, FL, located of N. 67th, Ave., and 164th, called the police to have me escorted out of the store because I went there to resolve an issue of service that At&t had not resolved for almost 3 weeks, pertaining to my internet, cable and cell phone; even after making 2 previous trips to another At&t store; working with At&t employees to try and fix the service interruption, non service; and each time within 1 day, service was either interrupted, tapped in, cut; with one, or 3 services; my mother then went to the At&t store to try and resolve the issue, same result 1 day later.
We then requested to have a service call, which took 4 more days for service representative to come to the condo; for which he changed the main modem and serviced all three TV’s, each one individually at length; all seemed corrected, except the following day, we began to experience cell phone issues again; and at this point, I wasn’t sure what to do.