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You may have to do a hard resent of the handheld by removing the battery for 3 seconds.Answer: When viewing a photo on your Black Berry Pearl, click on the menu button to the left of the trackball.When you buy Photos V3 from an Ascendo Sales partner, you will need to submit your PIN number.Please make sure that all the letters in the PIN number are capitalized.Trial versions become full versions when you enter the registration key.The registration key is normally delivered with the order confirmation by email.Please note that Ascendo Photos doesn’t support older version of the Black Berry OS (V3.8 and below).
To eliminate this message when saving images to your Micro SD card using Ascendo Photos, go to Options Question: When I try to transfer a photo to my Black Berry I keep getting a message saying "Please start Ascendo Photos on your handheld, connect USB cable and then press Connect button again." I have started the application on my Black Berry but I still get the message. Answer: The Black Berry Desktop Manager must be installed because Ascendo Photos Desktop requires the Black Berry USB drivers.To do this, start the Black Berry Desktop Manager, click on "Application Loader", un-check the box next to the application, click on the "Next" button and follow the prompts. The workaround for this issue is to install the latest service pack (Service Pack 3a) for Desktop Manager v3.6 instead of Service Pack.Now return to the application list, highlight the application and click on the Delete button. This can be downloaded from the Black Berry site at: Uninstall your original Desktop Manager first, then install the downloaded service pack.Answer: Upgrading to an intermediate version (v3.0 to v3.1) is free for users who purchased version 3.0 or above. If you did not purchase from one of the sales partners listed above, please email [email protected] your order confirmation containing sales partner name, product name, version and date of purchase.Answer: The software can be reloaded at most sites as a trial version.